RIT provides Computer Workstation and Server Platform services to public sector institutions.

The RIT Self-Service Portal is designed for users of state-managed computer workstations, providing both end users (state employees) and representatives of client institutions with a convenient, platform-independent environment for accessing service-related information and requesting services. The portal serves as a centralized digital workspace where end users can manage and utilize key workflows, including access rights management, request and appeal handling, asset management, user guidance, and other related processes.

Through this initiative, RIT sought to address three primary challenges: the fragmentation of information across multiple communication channels, limited access to meaningful service statistics, and the absence of automated workflows.

As part of the project, we conducted a comprehensive analysis of the existing self-service environment from a user experience perspective. Based on the findings, we designed and developed a user-tested prototype, accompanied by a complete user interface design to support the future implementation of the solution.