ERGO is one of the largest insurance groups in the Baltic region, providing non-life, life, and health insurance services to both private and corporate customers.
The company serves more than 640,000 customers across Estonia, Latvia, and Lithuania and employs around 1,200 people throughout the Baltics. ERGO offers over 90 insurance products, ranging from motor and property insurance to health, life, travel, and business insurance.
Client
ERGO Insurance
Project deliverables
UX/UI Design
User Research
Wireframing & Prototyping
Design Systems
ERGO design system
Designed and implemented a comprehensive visual design library to standardize user experiences across websites, self-service platforms, and sales and claims calculators, supporting a cohesive digital ecosystem across three countries.
Unified structure
Evaluated the current-state structure and user journeys of ERGO's digital services and designed a unified information architecture for websites and self-service platforms across Estonia, Latvia, and Lithuania, improving navigation, content organization, and user experience consistency.
